If at any time you are in need of consular services (such as in the event you lose or misplace your passport), you may contact the U.S. Embassy in Havana, Cuba at http://havana.usembassy.gov/ The American Citizens Services Unit can be reached by dialing (+53)(7) 839-4100 during business hours, Monday – Thursday from 08:00 am until 12:00 pm. except Cuban and U.S. federal holidays. The fax number is (+53)(7) 839-4247. For general inquiries regarding U.S. passports and citizenship, or other American citizen issues please contact us via e-mail at ACSHavana@state.gov or at the numbers listed above.
Shopping & Expenditure limits
There is no specific dollar limit on purchases made in Cuba related to your travel or for personal use, and no limit on bringing items that qualify as “informational materials” back to the US. This includes items such as artwork (paintings, drawings, ceramics, prints, posters, photos), books, music, magazines, etc. The value of other goods you bring back to the US may not exceed $400 per person.
Spirits and Cigars
A trip to Cuba may not be complete without a taste of rum and a good cigar. You may purchase alcohol and tobacco products from reputable state‐run shops to enjoy while traveling in Cuba. Beware of Street vendors selling cheap rum or cigars. Their goods are often counterfeit and not of the highest quality. The value of alcohol and tobacco products brought back to the US may not exceed $100 per person of the total $400 allowed.
Cuban Customs does not require any documentation from you should you purchase “tourist art” from a street vendor. However, if you purchase art from a gallery or dealer, proof of purchase to authenticate your purchase from an authorized vendor is mandatory. Be sure to ask for and retain your receipt at the time of purchase. Keep this with the piece of art so it is available for Customs to review upon departure.
If a receipt or certificate of authentication cannot be provided from the vendor, contact the National Registry of Cultural Goods (Registro Nacional de Bienes Culturales) in Havana to receive the necessary documentation. Allow at least two days to process the paperwork.
Cell Service & Internet Access
The telecommunications market in Cuba is changing rapidly and some US cell phone carriers now offer coverage in Cuba. Before you travel, be sure to check with your wireless provider for the latest developments and coverage information, including the potential for incurring exorbitant roaming charges and fees for data, voice calls and text messages.
You will find a variety of voltage and plugs in Cuba. Cuba’s electricity runs on either 110‐ or 220‐volt, 60‐ cycle current (the same as in North America and Europe, respectively). Plugs generally have either two flat prongs (same as North America) or two circular prongs, so you will most likely need a plug adapter. You may find the occasional three prong outlet, so your best bet is to bring along a 110/220 voltage converter that includes plug adapters for two and three prongs.